Our Response to COVID-19

COVID-19 has affected us all. As a predominantly online business, delivering excellent customer service and protecting our staff are top priorities at Move Up. At the same time, we are striving to be socially responsible and do our part in making a difference to help manage this crisis.

For now, this means conducting our business by following best practice measures and the advice given by the government, local authorities and the World Health Organisation (WHO), to curb and slow down the spread of COVID-19. At Move Up, we have taken the following measures to protect our staff and ensure that we are able to continue to serve you as we normally would:

  • Social Distancing – Our team has begun practicing social distancing in our personal and professional lives. While we have capabilities for remote working, we have opted to keep the office infrastructure operational until such time as the government instructs differently.
  • British Government Availability – We continually monitor the UK government’s response to the crisis. At present, both UK Visas & Immigration (UKVI) and Her Majesty’s Passport Office (HMPO), together with their commercial partners, remain operational, which means that applications from South Africans may still be lodged.
  • Business Travel – We have put a freeze on all staff international and domestic air travel and public transport (Ubers, Taxis and trains included), replacing face-to-face meetings with meetings via telephone, Skype or Zoom.
  • Meetings and Events – All meetings and events have been put on hold (whether attending or hosting) and may be rescheduled once business practices return to normal.
  • Documentation and Couriers – Where required, all couriered documents sent to (and from) Move Up are handled with precautionary care. Our caseworkers make use of gloves and regular hand washes (using alcohol-based sanitisers) as a protective means.  

Visa & British Passport Applications

President Ramaphosa has declared a national state of emergency, issuing a travel ban preventing certain foreign nationals looking to enter South Africa.

Please note that these travel bans do not restrict South African nationals looking to exit the country. The President has only recommended that South Africans consider their potential exposure to the virus when making outbound travel arrangements.

It is also important to note that the UK government has not closed its borders at this time. Both the UKVI as well as HMPO remain open and receptive to new applications.

Given that the UK borders remain open, we encourage South Africans to make productive use of the quarantine time by getting their travel documents in order towards applying for British Passports or UK settlement visas.

Take our FREE online visa assessment.

We encourage South African passport holders / applicants to get in contact with us so that we can begin addressing solutions applicable in their individual cases. You may also choose to get in touch with us for a FREE birth certificate assessment to determine or confirm whether you qualify for a British Passport or Ancestral Visa.

We are committed to monitoring the situation daily and will keep you updated if anything changes or new decisions are made. Should you experience any issues or require more information, we ask that you please email us on info@moveup.co.za. Alternatively, you may call the office on +27 21 761 4608 for further assistance.

We wish you well during this challenging time and would like to thank you for your understanding and continued support.

Ryan Rennison, Director of Move Up

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