Payment terms and conditions

1. Detailed description of goods and/or services

Move Up Visa Solutions (Pty) Ltd is a business in the UK immigration industry that offers consultancy services relating to UK visa and British passport applications.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way email.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Move Up Visa Solutions (Pty) Ltd is subject to availability. In cases of unavailability, Move Up Visa Solutions (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Our visa guarantee covers refund of the Move Up case fee where the first represented visa application is refused because of a Move Up mistake. It excludes government and third-party fees and does not imply coverage for non-visa services. Read section 13.2 of our service terms and your CSO. Cancellation and refund provisions remain subject to rights that cannot lawfully be excluded.

5. Customer privacy

We take reasonable steps to protect personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). Read our privacy policy for collection, use, retention and your rights.

6. Payment options and amount payable

MU2026 service-order checkout uses Paystack. Available payment methods are those shown in the checkout for your transaction. Bank-transfer details may be obtained directly from Move Up. Pay the full Move Up case fee shown in your signed CSO upfront; no deposits or partial case-fee payments are offered. Government fees are normally handled separately at submission unless expressly included in the CSO.

7. Checkout and verification

You enter card details on Paystack's hosted checkout, not in Move Up's enquiry forms. Paystack processes those details under its own security arrangements. See Paystack security. Never email card details to Move Up. A return to our website alone does not prove payment: the transaction must be confirmed against the correct order, amount and currency.

8. Payment records and case activation

Move Up keeps the service-order and transaction information needed to reconcile your payment. Full card numbers and security codes are not collected by our service-order form. Confirmed payment of the full agreed case fee opens the paid case file and activates the applicable agreed guarantee. Test or simulated payments do not do so. If payment appears pending, contact us with your order reference before making another payment.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Move Up Visa Solutions (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Governing law and notices

South African law governs these payment terms. Formal notices and any agreed address for service are governed by your CSO and service agreement. General payment queries can be sent to info@moveup.co.za.

12. Variation

Move Up Visa Solutions (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

The contracting and payment business is Move Up Visa Solutions (Pty) Ltd, registration number 2021/419178/07, trading as Move Up.

14. Contact Move Up

Head office: 1st Floor, Sinoville Corner, Braam Pretorius Road, Sinoville, Pretoria, 0001.

Email: info@moveup.co.za. Pretoria: +27 (0)12 141 3200. Cape Town: +27 (0)21 761 4608.