1. Detailed description of goods and/or services MOVE UP UK VISA SOLUTIONS (PTY) LTD is a business in the UK immigration industry that offers consultancy services relating to UK visa and British passport applications. 2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way email. 3. Export restriction The offering on this website is available to South African clients only. 4. Return and Refunds policy The provision of goods and services by MOVE UP UK VISA SOLUTIONS (PTY) LTD is subject to availability. In cases of unavailability, MOVE UP UK VISA SOLUTIONS (PTY) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. 5. Customer Privacy policy MOVE UP UK VISA SOLUTIONS (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 6. Payment options accepted Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request. 7. Card acquiring and security Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 8. Customer details separate from card details Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. 9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 10. Responsibility MOVE UP UK VISA SOLUTIONS (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 11. Country of domicile This website is governed by the laws of South Africa and MOVE UP UK VISA SOLUTIONS (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, in writing. 12. Variation MOVE UP UK VISA SOLUTIONS (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13. Company information This website is run by MOVE UP UK VISA SOLUTIONS (PTY) LTD based in South Africa trading as Move Up and with registration number 2013/167808/07 and Ryan Rennison (Sole Director). 14. MOVE UP UK VISA SOLUTIONS contact details Company Registered Address: 18 Trent Rd, Diep River, Cape Town, 7801 Email: ryan@moveup.co.za Telephone: 021 712 5080