How it works

What happens after I contact Move Up?

You should not have to guess what happens next. Follow a real client journey from the first question to the decision and the actions that follow.

Start with an assessment

The eight-stage journey

A guided process for a complex decision.

The exact route depends on your visa, nationality, passport or relocation needs. The shape of the journey stays familiar: understand the outcome, prepare carefully, submit correctly and know what to do when a decision arrives.

Stage 01

Preparation

Identify the desired outcome

Start with the purpose rather than the name of a product. Are you looking to visit, work, study, join family, return to the UK, establish British citizenship, apply for a passport or plan a wider relocation?

Your responsibility

Tell us what you are trying to achieve, the passport you hold, your timing and any relevant family or immigration history.

Move Up’s responsibility

Listen first, ask the useful questions and help identify the outcome that should guide the rest of the process.

Government action

None yet. This is the point where the facts and desired outcome are clarified.

Start with an assessment

The important distinction

Three people shape the journey.

You

Provide accurate facts, documents, instructions and timely responses.

Move Up

Guide the route, explain the requirements, prepare within scope and keep the next step visible.

Government

Checks identity, assesses the application and makes the decision. Processing times and outcomes remain outside Move Up’s control.

Why the stages matter

Government systems, fees and identity-checking arrangements change. Your current application instructions are more important than an old article or someone else’s experience. A clear process helps you understand what is known, what is still needed and where a specialist question should be escalated.

The journey is designed to reduce avoidable risk and stress without pretending that every case is simple or that a government decision can be controlled.

Put your plans into context

Get help with your next step.

Use a focused questionnaire to share the facts with Move Up.

Choose an assessment

Find the document guidance for your route

Your document checklist depends on the application and your circumstances. Start with the relevant guide; if you are unsure which route applies, ask us before gathering or sending sensitive documents.

Find my starting point Ask a question

Has your caseworker requested documents?

Send the documents requested by your caseworker using the form below. Sending documents does not by itself appoint Move Up or open a paid case.

Send requested documents