UK visa service terms and guarantee questions | Move Up

Read the terms that apply to your matter

Immigration work depends on the route, evidence, applicants and decisions already made. The written terms for your matter should explain the agreed scope, responsibilities, professional fee and what happens if the requirements change.

Full refund guarantee

If your visa is not awarded on the first application submitted with Move Up representation, Move Up will refund its case fee in full, with no hidden administration costs, provided the refusal resulted from a mistake by Move Up.

This is a refund of the Move Up case fee, not a promise that a government authority will grant a visa. The service order and published terms for your matter explain the applicable scope, conditions and exclusions.

Written scope and fee terms

Ask for the written terms before work begins. Confirm what Move Up will do, what remains your responsibility and which government or third-party costs are separate.

Do not treat a consultation, assessment or website explanation as a guarantee of an immigration or nationality outcome.

If a matter is refused or becomes more complex, preserve the decision and ask what review, correction, appeal or fresh-application work is within scope.

Evidence before commitment

An assessment can help organise the facts and identify questions, but it is not a government decision and does not replace route-specific advice or complete evidence.

Clear next steps

Bring the facts you have to a consultation and ask for the terms that apply to your circumstances before deciding whether to proceed.

Book a Consult

Meet with one of our consultants.

Free Assessment

Move Up offers a wide range of free assessments.

For more information, email:

info@moveup.co.za

To chat to our national support team:

021 761 4608