Move Up guides
Share feedback or raise a complaint
Your experience matters. If something has not gone as expected, tell Move Up what happened and what you would like the team to address.
How can you make the issue clear?
Contact the team with a brief account, relevant dates and an enquiry or case reference if you have one. Explain whether the concern relates to communication, an agreed service or another issue.
How will the next step be established?
Ask for the appropriate person to review the matter and confirm how you will receive a response. If a concern relates to a decision by an authority, that decision and any deadline need separate attention; a service complaint does not replace an immigration remedy.
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Talk through your plans
Tell us what you would like to make possible and where you need clarity. We can discuss the appropriate support for your circumstances.
Contact Move UpPut your plans into context
Get help with your next step.
Use a focused questionnaire to share the facts with Move Up.