Move Up guides
Follow up on your Move Up enquiry or case
If you need an update, contact the team handling your matter. A general website enquiry does not retrieve a live government application status.
What helps the team find the matter?
Give your name, existing enquiry or case reference and a brief description of the update you need. Use your established correspondence channel when possible. The team can clarify which information is available and who controls the next decision.
What if your timing has changed?
Tell your contact about a relevant deadline or change in circumstances. A follow-up request does not guarantee a decision or document-return date. Ask which channel is appropriate before sending identity documents or other sensitive records.
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Talk through your plans
Tell us what you would like to make possible and where you need clarity. We can discuss the appropriate support for your circumstances.
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